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Our team

Austin Giles - Managing Director

An experienced host with Airbnb, Homeaway/VRBO and other home-sharing sites (reviews here), Austin has extensive experience managing and hosting vacation rental properties in both Mexico and Canada.  Having lived in Puerto Vallarta for 13 years now, Austin speaks both English and Spanish and has established a strong network of vendors and contractors in the Puerto Vallarta area. He operated a successful entertainment company in his hometown of Calgary, Canada for over a decade – planning and delivering services for more than 1300 weddings and corporate events (see reviews).

Austin has a bachelor’s degree in communications and culture, and a professional management certificate (both from the University of Calgary). Having received multiple business awards including the Calgary Chamber’s Small Business Customer Service Award, Austin's previous business experience, organizational skills and attention to detail mean peace of mind for you. 

Paolo Sanchez - Property Administrator

Born in Leon, Mexico, Paolo has made Vallarta home since 2017. He speaks both Spanish and English and studied hotel management and tourism at the University of La Salle.  Prior to starting with PVR Prop he worked as receptionist and manager at a boutique hotel in Vallarta as well as held various other customer service positions over the years.

Paolo is a detail oriented individual and hospitable by nature. He enjoys spending his free time walking his dogs on the beach, painting in different styles , and savoring the local cuisine.

Always eager to share Vallarta with visitors and ensure they have the most comfortable stay possible, Paolo will likely be the one to meet you for check-in!

Gene Mendoza - Vice President of Sales

Originally from Mexico City, Gene has lived in Vallarta for over 13 years.  Fully bilingual (Spanish and English), Gene has had extensive real estate experience over the last 20 years, both in Mexico and the United States. He was personally responsible for the purchase, management and rental of over one hundred residential and commercial properties in St. Louis, Missouri while working for Frueh Properties and Coldwell Banker Gundaker from 2000 - 2007. He then joined Coldwell Banker La Costa in Puerto Vallarta and established  Frueh properties, with clients in Puerto Vallarta since 2008.

Gene has a bachelor's degree in international business from Instituto Politecnico Nacional and two master's degrees from the Univeristy of Missouri St. Louis (an MBA and master in science management information systems). He served on the board of the Amapas Neighbourhood Association, was President of ACT-LGBT (Vallartas gay business association), and owned customer service-based businesses in both the US and Mexico.  He is well-known throughout Vallarta as a result of his community involvement.

Tyler Congdon - Business Administrator

With 22 years of experience in the customer service industry as a full-time manager at Lloyd's Roller-rink in Calgary, Canada, Tyler oversaw many aspects of the business, including consistently managing over 30 staff. He is the former president of Roller Sports Canada (operating as Canada's roller sports representative to the Canadian Olympic Committee) and is a five-time world team coach and manager for the Canadian national speed-skating team. 

Tyler is an extremely detail-oriented and organized individual who takes pride in ensuring every aspect of his responsibilities are completed accurately. As PVR Prop's Canadian administrator, Tyler works remotely on our various administrative needs including online rental listings, billing, coordinating booking calendars, and more.

Noelia Loeza  - Lead Cleaner

Originally from Puerto Vallarta, Noelia has 10 years of experience as a professional cleaner in the area - cleaning both houses and condominiums of various sizes.  She takes extra care with each property she works on, keeping a keen eye on the property with each visit while respecting the guest's privacy and space. She takes pride in her work and pays attention to details often overlooked by others. These details and quality of care shine through when she's finished each property and guests frequently take notice of how dedicated, genuine and trustworthy Noelia is.

Mirelde Cruz - Cleaner

Mirelde, a dedicated cleaner, has been an integral part of the PVR Prop team since 2020. Originally from Cabo Corrientes, Jalisco, she relocated to Vallarta in 2004 in pursuit of better work prospects where she served as a skilled cook for 12 years, specializing in Mexican cuisine. Mirelde finds joy in both cooking and homemaking. Balancing her professional and personal life, she is a responsible individual with a loving husband and two young children. Mirelde takes immense pride in her work, deriving satisfaction from the knowledge that guests can confidently rely on her attention to detail and unwavering commitment to her work.

Joel Becerra - General Contractor

Joel has over 20 years of experience in various trades (plumbing, electrical, remodelling and general construction). He has acted as Austin’s general contractor in Puerto Vallarta on various projects for over 10 years now and enjoys seeing projects come together and being able to solve property issues with his vast knowledge and range of abilities.
Born and raised in Puerto Vallarta, as a teenager Joel had a keen interest in construction and apprenticed under a construction worker to learn the basics of various trades.  

He worked as a mechanic for a short time and at 18 years old was hired to remodel commercial businesses at the airport.  He has been working in the trades ever since.  Joel has a wife and two children and enjoys fishing and spending time with his family.

Oscar Soto - Photography / Videography

Originally from Guadalajara, Oscar has lived in Puerto Vallarta for five years. With a unique eye for art and design, he is currently running his own digital media creation company - ATYPICAL - where he manages social media content for businesses. While dedicated to providing photography of our property rentals in their absolute best light, he also provides complete photography and social media content services for some popular restaurants and businesses in Vallarta (including the well-known Pal-Mar seafood and Pulpito restaurants).

Oscar has a certificate in digital media communication from the University of Valle de Atemajac (UNIVA). He is currently studying his bachelor's degree in architecture through the University of Guadalajara and is the regional coordinator for the National Council of Architecture Students (CONEA)

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Our PVR Prop team, combined with over 100 vendor contacts in Vallarta, is ready to take care of all your Puerto Vallarta property and vacation rental needs. For vacationers, we will work to find the best available rental for your budget; and for property owners we can ensure proper maintenance and checks of your property while you're away, or market and host your space as a vacation rental – using modern technology to simplify the rental process. We’re excited to work with you to ensure your Vallarta vacation or property meets its full potential.

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